{"id":6734,"date":"2024-08-04T19:50:03","date_gmt":"2024-08-04T18:50:03","guid":{"rendered":"https:\/\/cristechservices.com\/?page_id=6734"},"modified":"2024-08-04T20:49:22","modified_gmt":"2024-08-04T19:49:22","slug":"itil-v4","status":"publish","type":"page","link":"https:\/\/cristechservices.com\/index.php\/formation\/itil-v4\/","title":{"rendered":"ITIL V4"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tObjectif de la formation<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

L’ITIL se d\u00e9finit comme un guide de bonnes pratiques dans le domaine de la gestion et la fourniture des services informatiques.<\/p>

Une fois que vous aurez termin\u00e9 cette formation, vous serez capable de saisir les concepts et les terminologies ITIL, de comprendre la cha\u00eene de valeur de la gestion des services informatiques, d’apporter des am\u00e9liorations aux services informatiques, d’am\u00e9liorer la satisfaction des clients, d’am\u00e9liorer la productivit\u00e9 et d’\u00eatre pr\u00eat \u00e0 passer l’examen de certification ITIL.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Au cours de cette formation, les notions suivantes seront abord\u00e9es:<\/p>

\u2192 Les concepts li\u00e9s \u00e0 la cr\u00e9ation de valeur par les services : co\u00fbt, valeur, r\u00e9sultat, livrable et risque;<\/p>

\u2192 Les diff\u00e9rentes notions de relation incluant l’offre de services, la gestion de la relation, la fourniture de services et l’utilisation des services;<\/p>

\u2192 Les sept principes directeurs de la gestion des services ITIL;<\/p>

\u2192 La cha\u00eene de valeur des services ITIL;<\/p>

\u2192 Le mod\u00e8le d’am\u00e9lioration continue;<\/p>

\u2192 Les pratiques de gestion de services ITIL et de gestion de services attendus: Contr\u00f4le des changements, gestion des incidents, gestion des probl\u00e8mes, gestion des niveaux de services, gestion des demandes de services et am\u00e9lioration de la prestation de services par des tiers.<\/p>

\u2192 Gestion de la s\u00e9curit\u00e9 de l’information, gestion des relations, gestion des fournisseurs;<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPr\u00e9-requis<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Aucun.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\u2192 Directeur du Syst\u00e8me d’Information (DSI);<\/p>

\u2192 Responsable informatique;<\/p>

\u2192 Tout professionnel impliqu\u00e9 dans la fourniture et la gestion de services IT.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\r\n\t\t\tContactez-nous<\/a>\r\n\t <\/div>\r\n\t \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Objectif de la formation L’ITIL se d\u00e9finit comme un guide de bonnes pratiques dans le domaine de la gestion et la fourniture des services informatiques. Une fois que vous aurez termin\u00e9 cette formation, vous serez capable de saisir les concepts et les terminologies ITIL, de comprendre la cha\u00eene de valeur de la gestion des services […]<\/p>\n","protected":false},"author":1,"featured_media":6735,"parent":6168,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_regular_price":[],"currency_symbol":[],"iawp_total_views":9,"footnotes":""},"class_list":["post-6734","page","type-page","status-publish","has-post-thumbnail","hentry"],"post_slider_layout_featured_media_urls":{"thumbnail":["https:\/\/cristechservices.com\/wp-content\/uploads\/2024\/08\/Capture-decran-2024-08-04-194746-150x150.jpg",150,150,true],"post_slider_layout_landscape_large":["https:\/\/cristechservices.com\/wp-content\/uploads\/2024\/08\/Capture-decran-2024-08-04-194746.jpg",626,366,false],"post_slider_layout_portrait_large":["https:\/\/cristechservices.com\/wp-content\/uploads\/2024\/08\/Capture-decran-2024-08-04-194746.jpg",626,366,false],"post_slider_layout_square_large":["https:\/\/cristechservices.com\/wp-content\/uploads\/2024\/08\/Capture-decran-2024-08-04-194746.jpg",626,366,false],"post_slider_layout_landscape":["https:\/\/cristechservices.com\/wp-content\/uploads\/2024\/08\/Capture-decran-2024-08-04-194746-600x366.jpg",600,366,true],"post_slider_layout_portrait":["https:\/\/cristechservices.com\/wp-content\/uploads\/2024\/08\/Capture-decran-2024-08-04-194746-600x366.jpg",600,366,true],"post_slider_layout_square":["https:\/\/cristechservices.com\/wp-content\/uploads\/2024\/08\/Capture-decran-2024-08-04-194746-600x366.jpg",600,366,true],"full":["https:\/\/cristechservices.com\/wp-content\/uploads\/2024\/08\/Capture-decran-2024-08-04-194746.jpg",626,366,false]},"_links":{"self":[{"href":"https:\/\/cristechservices.com\/index.php\/wp-json\/wp\/v2\/pages\/6734","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cristechservices.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cristechservices.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cristechservices.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cristechservices.com\/index.php\/wp-json\/wp\/v2\/comments?post=6734"}],"version-history":[{"count":7,"href":"https:\/\/cristechservices.com\/index.php\/wp-json\/wp\/v2\/pages\/6734\/revisions"}],"predecessor-version":[{"id":6743,"href":"https:\/\/cristechservices.com\/index.php\/wp-json\/wp\/v2\/pages\/6734\/revisions\/6743"}],"up":[{"embeddable":true,"href":"https:\/\/cristechservices.com\/index.php\/wp-json\/wp\/v2\/pages\/6168"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cristechservices.com\/index.php\/wp-json\/wp\/v2\/media\/6735"}],"wp:attachment":[{"href":"https:\/\/cristechservices.com\/index.php\/wp-json\/wp\/v2\/media?parent=6734"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}